CANCELLATION POLICY

Your appointments are very important to Fatmata, it is reserved especially for you, we understand that  sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

WE HAVE A STRICT CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked  months ago.  Since the services are reserved for you personally, a cancellation fee will apply. We will be asking for a credit card to have on file.

  • Less than 24 hour notice will result in a charge equal to 45% of the reserved service amount.

  • “NO SHOWS” will be charged 75% of the reserved service amount. 

  • Appointments made within the 24 hour period and need to cancel, the  client then must cancel within 4 hours prior to the appointment time or will  result in a charge equal to 45% of the reserved service amount.

The cancellation policy allows us the time to inform our standby guests  of any availability, as well as keeping our scheduled filled, thus better serving everyone.  Policies are  presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

SHIPPING POLICY

Please allow 5-7 business days for your order to be processed. Orders are not processed on weekends or holidays. If you order on the weekend your order will begin being processed on the next business day.

All packages require a signature at time of delivery.


RETURN/ EXCHANGE POLICY

All orders within the U.S are shipped with receipt confirmation via email.

It takes 5-7 business days for orders to be delivered.
ALL SALES ARE FINAL AND THERE ARE NO REFUNDS.